If you initially made your payment through Flywire, the refund should also be made through Flywire.
If your payment has already been delivered to your institution of choice, you will need to reach out to them directly so that they can start the refund process. Your institution needs to:
1) initiate the refund process from their Flywire Dashboard and
2) send the amount they wish to refund you to Flywire
As soon as your institution has initiated the refund from their Flywire Dashboard, Flywire will notify you by email. We will then wait for the funds to reach us, after which our Refunds team will reach out to you directly should they need additional documents/information to process the funds safely back to the originating account.
If your payment is still with Flywire or you have just sent a payment and realized you are going to need a refund, you will need to reach out to our customer support team. They will put your payment request on hold and contact your institution to ask them for the necessary permission for us to issue a refund. As soon as they respond giving us said permission, our Refunds team will, once the funds have reached Flywire’s account, reach out to you if necessary to complete all the steps to send the funds safely back to the originating account.
If your institution does not give permission for the refund, Flywire will send the funds to them as instructed. As soon as the funds reach Flywire, they are property of the institution, and Flywire will always need to reach out to the institution to get their permission before issuing a refund.
For compliance purposes, all refunds will be returned back to the original bank account/card where the payment was initially sent from. No refunds of cash deposits will be processed.
The duration of your refund will depend on the payment method used, the collection of any required supporting documents of the originating bank account and the country where the funds are meant to be sent back.